expert online running coach

Frequently Asked Questions

Which plan is right for me?

Most runners find the personal coaching to be the option that best fits their needs. With unlimited questions and answers, schedule adjustments, and training feedback, it is the most comprehensive coaching option. The RunnersConnect membership is the best choice if you are training for one big goal race. With a custom schedule, coaching feedback, and our supportive community, you'll have everything you need to get faster and stay motivated. If you're not sure which option is best for you,contact us.

What if I have questions before I sign up

We're here to help you as best we can. If you have any questions that haven't been answered on the website, please feel free to contact us anytime

How many months do I need to sign up for?

We schedule billing on a month-to-month basis, there are no long-term contracts. You can cancel whenever you wish. If you cancel in the middle of a month, you'll retain access to the site and your training for remainder of your paying cycle.

What payment methods do you support?

We accept most major credit cards, including MasterCard, Visa, Discover, American Expres. We also support international payments. Your information is stored on a secure third-party server for your protection. When you sign up for your membership, our system will set up recurring payments for you so you don't have to log in and repay each month.

What happens if I decide to discontinue my membership?

We hate to lose you as a member, but we understand that things change. If you want to discontinue your membership, simply visit your profile link in the welcome page and unsubscribe. If you experience any issues, please don't hesitate to let us know.

Can I change plans after I sign-up?

Absolutely! You can change between any of the membership options if you choose. Just let us know and we'll switch your plan for you.